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WHAT ARE YOUR OFFICE HOURS?

MONDAY-FRIDAY

HOURS: 9:30AM-6PM

 

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

REGARDLESS OF THE SHIPPING METHOD SELECTED, PLEASE ALLOW UP TO 24HRS FOR ORDERS PLACED DURING BUSINESS HOURS TO BE PROCESSED, AND UP TO 48HRS FOR ORDERS PLACED AFTER BUSINESS HOURS.

 

HOW CAN I TRACK MY ORDER?

ONCE YOUR ORDER HAS BEEN FULFILLED AND SHIPPED, YOU WILL RECEIVE AN EMAIL INFORMING YOU OF THE CURRENT STATUS OF YOUR ORDER. WITHIN THAT SHIPPING CONFIRMATION EMAIL, YOU WILL FIND ATTACHED THE TRACKING NUMBER FOR YOUR ORDER.

 

HOW LONG DOES DELIVERY TAKE, AND HOW MUCH WILL IT COST?

AFTER YOUR ORDER HAS BEEN PROCESSED AND IS READY TO SHIP-
REGULAR GROUND OPTIONS TAKE UP TO 7 BUSINESS DAYS FOR DOMESTIC, DEPENDING ON THE PRODUCT DESTINATION.
SHIPPING RATES CAN BE ESTIMATED ONCE YOUR ITEMS ARE ADDED TO
YOUR CART. PRICES RANGES VARY DEPENDING ON
DESTINATION. 

 

CAN I PICK UP MY ORDER IN STORE?

UNFORTUNATELY NO, ALL ORDERS PLACED ON ROSACHA.COM WILL ONLY HAVE THE OPTION FOR DELIVERY.

 

HOW DO I KNOW WHICH SIZE WILL FIT ME BEST?

ROSA CHA RUNS A BIT BIG. WE PROVIDE DETAILED SIZING GUIDES ON OUR ‘SIZING CHART LINK
LOCATED AT THE BOTTOM OF THE PRODUCT DESCRIPTION FOR EACH ITEM. IF YOU’RE STILL UNSURE AS TO WHAT SIZE MAY FIT YOU BEST, JUST ASK US. OUR TEAM WILL BE MORE THAN WILLING TO ENSURE THAT YOU FIND YOUR CORRECT FIT.

EMAIL: CUSTOMER@ROSACHA.COM

GENERAL CARE INSTRUCTIONS


Rosa Chá’s swimwear are made of the finest imported fabrics and trims that are extremely delicate in nature. While ALL of the swimwear can be worn in pool or ocean water, they are not intended for strenuous physical water activity or long periods of time in heavily chlorinated water. All swimwear should be hand washed in cold water with very mild soap (such as specialty lingerie detergent). Lay flat or hang to dry. Rosa Cha's Ready-to-wear selections can all be machine washed in cold water, but we highly recommend hand washing or dry cleaning, in order to preserve the original shape and shade of color.

 

PRODUCT COLOR

SINCE THE RESOLUTION AND COLOR COMPOSITION OF EACH COMPUTER MONITOR VARIES, WE CANNOT GUARANTEE THE ACCURACY OF THE COLORS OF PRODUCTS DISPLAYED ON OUR WEBSITE.

 

HOW DO I RETURN/EXCHANGE SOMETHING FROM MY ORDER?

FOLLOW THE INSTRUCTIONS ON OUR RETURNS PAGE.

  

ARE SHIPPING CHARGES REFUNDABLE?

NO, BUT IN SPECIAL CIRCUMSTANCES WE MAY REFUND SHIPPING FEES.

 

PRICE ADJUSTMENTS?

WE DO NOT OFFER ANY PRICE ADJUSTMENTS

 

WHY IS MY DISCOUNT CODE NOT WORKING?

PLEASE BE SURE TO TYPE YOUR CODE CORRECTLY. ALSO, TRY
REFRESHING YOUR WEB BROWSER. IF THE CODE STILL DOES NOT WORK, CONTACT CUSTOMER CARE AT CUSTOMER@ROSACHA.COM.

 

THE ITEM I WANT SAYS IT’S OUT OF STOCK. WHEN WILL IT BECOME AVAILABLE AGAIN?

YOU CAN SIGN UP FOR NOTIFICATIONS OF WHEN STYLES BECOME
AVAILABLE.TO SIGN UP FOR NOTIFICATIONS CLICK ON PAGE

 

WHICH COUNTRIES DOES ROSA CHÁ SHIPS TO?

AT THIS TIME WE ONLY SHIP TO ORDERS PLACED DOMESTICALLY, WITHIN THE US, US TERRITORIES AND WITH APO AE, APO AA & FPO AP SHIPPING ADDRESSES.

 

HOW DO I REDEEM MY GIFT CARD ONLINE?

TO REDEEM YOUR GIFT CARD ONLINE, SIMPLY SELECT THE GIFT CARD
OPTION UNDER PAYMENT METHOD AT THE CHECKOUT. IF YOU ARE STILL
HAVING TROUBLES, PLEASE CONTACT US AT EMAIL.

 

LATE RETURNS?

RETURNS OUTSIDE THE ALLOTTED TIME FRAME MAY BE ACCEPTED AT THE DISCRETION OF ROSA CHÁ CUSTOMER SERVICE TEAM AND WILL ONLY BE REFUNDED IN THE FORM OF STORE CREDIT/GIFT CARD. PLEASE REVIEW OUR RETURN POLICY FOR MORE INFORMATION ON RETURNS. 

  

 

CAN I BUY A BIKINI TOP AND BOTTOM SEPARATELY, EVEN THOUGH THEY ARE PICTURED TOGETHER?

SURE, ALL BIKINI TOPS AND BOTTOMS ARE SHOT AND DISPLAYED
TOGETHER ON THE BODY; HOWEVER ALL ARE SOLD AS INDIVIDUAL
PIECES SO YOU CAN MIX AND MATCH STYLES AND SIZES UNTIL YOU
FIND THE PERFECT SWIMSUIT. HEAD OVER TO OUR MIX & MATCH SECTION WHERE YOU CAN DO SO WITH EASE. PLEASE NOTE ALL PRICES FOR EACH BIKINI PIECE ARE AS MARKED ON THE INDIVIDUAL ITEMS.

 

WHAT IF SOMETHING I ORDERED ARRIVED DAMAGED?

IF ANY ITEM ORDERED ARRIVES DAMAGED, PLEASE CONTACT US IMMEDIATELY AT CUSTOMER@ROSACHA.COM WITH A DETAILED DESCRIPTION AND IMAGES OF THE ITEM DAMAGED. ONCE REVIEWED, THE CUSTOMER SERVICE CENTER, WILL PROVIDE STEP BY STEP INSTRUCTIONS AS TO WHAT NEEDS TO BE DONE IN ORDER TO RECTIFY THE SITUATION.

 

HOW CAN I ORDER FROM ROSA CHÁ BRAZIL?

UNFORTUNATELY, ROSA CHÁ BRAZIL ONLY SHIPS TO ADDRESSES WITHIN BRAZIL.

 

WHY CAN’T I FIND THE SAME STYLES THAT ARE ON ROSA CHÁ’S BRAZIL WEBSITE?

THE US AND BRAZIL ARE ON DIFFERENT SEASONS THEREFORE BOTH
WEBSITE OFFER DIFFERENT STYLES ACCORDING TO THE SEASON OF THE SITE'S RESPECTIVE
COUNTRY.